You have reached our SCORM General Information and Troubleshooting page. Here you will find information on Ingesting SCORM files into your LMS as well as recourses incase you run into any difficulties. Please see below for Frequently Asked Questions when training using Kantola's SCORM content.
General SCORM Information:
Step 1: Uploading to your LMS
We will have sent your course(s) to you a .zip files, and these can be uploaded directly into a SCORM-compatible LMS. If you are having trouble loading the course/s into your LMS.
Step 2: Playing the course in your LMS
Once the course has uploaded to your LMS, please test playability of each course.
Step 3: Course Testing & Tracking
We strongly recommend assigning the course to a few users before a company-wide launch. If the course fails to bookmark progress or register "Complete" status, please contact your LMS provider for specific requirements needed to update the package delivered.
SCORM Troubleshooting and FAQ:
SCORM files are delivered in SCORM 1.2 format by default. If you need a different file type that was not already communicated, please contact support to request updated .zip files in the desired format. (files types include SCORM 1.2, SCORM 2004, AICC, Tin/Can.)
Verify if the links/domains below are "Safelist" by your IT team:
- Minimum: 3 Mbps downstream and 1 Mbps Upstream
- Recommended: 5+ Mbps Downstream and 1+ Mbps Upstream
Update for Chrome users:
If you have recevied a SCORM package recently and are having trouble launching your course in Chrome, please attempt to launch the course in another browser (Edge, Firefox, etc). If you continue to have difficulty playing your course, please contact Kantola Support using the link below.