Course Tracking Troubleshooting (Bookmarking)

If you are having trouble with course tracking, please see below for specific examples:

My Course isn't tracking

Most likely cause

Your browser or network is preventing the bookmarking from recording.

Suggestions to resolve

  • Disable any firewalls or network filters (VPN, Ctrix, other firewalls)
  • Use a different web browser
  • Use a different device or network
My course doesn't record completion

Most likely cause

Your browser or network is preventing the bookmarking from recording.

Suggestions to resolve

Use a different Browser and/or device, or contact your network administrator for assistance.

Course forces me to start over, even with recorded progress

Most likely cause

Your browser or network is preventing the bookmarking from recording.

Suggestions to resolve

  • Use a different web browser
  • Use a different device or network