Course Loading: Troubleshooting

If you are having issues with the loading your course, please see below for examples.

Course never Loads (continuous "loading" screen)

mceclip0.png

Cause

Firewall is blocking content. These would include network firewalls, VPNs, Citrix and other 3rd part traffic controllers.

Suggestions

Allow access to the course assets below:

Note

These are not "clickable links" but the domain for specific course assets. If possible, contact your IT department to enable access.

Network Error or other Error Message

mceclip0.png

Cause

Network is unable to access the video content.

Suggestions

Course playback is choppy (loading wheel will appear throughout the course)

mceclip0.png

Cause

Network bandwidth is unable to support streaming

Suggestions

  • Use a network connection that can support streaming

  • If viewing a video course (not Interactive eLearning), set the Media Player to "secondary". The video will begin to stream a lower quality video

  • Bandwidth Requirements:
    • Minimum: 3 Mbps downstream and 1 Mbps Upstream
    • Recommended: 5+ Mbps Downstream and 1+ Mbps Upstream
Access Denied Error Message

AccessDenied.png

Cause

A network or system firewall is blocking the course from loading

Suggestions